Return & Exchange Policy

We take pride in the quality of our products and make every effort to represent our products accurately. If you are not satisfied with your purchase, please see the below return policies for In Stock Hair Products, Custom Orders and Accessories.

Our mission at Lace Me Up Wigs is to provide you with Custom Order or Stock Full Lace Wigs that are made from a high standard of Quality Craftsmanship and only the best Premium 100% Remy Human Hair available. Quality and customer satisfaction is very important to us. We inspect all wigs prior to shipping to ensure that they meet your specification and our high Quality Assurance standards.

We realize that purchasing a full lace wig is an investment and may be difficult for some customers. We want to make sure that your shopping experience with LaceMeUpWigs.com is a pleasant one and one that makes you extremely happy.

Although we do not offer refunds, we do offer our customers 72 hours (3 business days), to exchange your wig as long as the terms are met below and the wig is still in its brand new condition. Due to sanitary reasons, we do not accept returns or give exchanges for wigs that have been worn, styled, cut of lace or hair, products applied such as glue or hair products, etc. If for whatever reason you are not satisfied with your unit, you can send it back for an exchange of an In-Stock unit or a Custom unit that is made to fit your specifications. *Restocking fee may apply, see below.
Hair products such as glue, tape, etc are not returnable.

The following Policy does not apply to Clearance or Discontinued Items which are not returnable or exchangeable.

Quality Assurance Inspection:

All wig orders go through a comprehensive Quality Assurance Inspection to ensure that all units meet our high standards of quality and that your wig order is accurate. A member of our Inspection Team signs off on all inspections prior to shipping your order.

Re-Stocking Fees

Units must be in their brand new condition as stated above and returned within 72 hours (3 business days) of receipt. Read below for terms.

Custom Units:

If you are returning a custom unit, this unit was specifically made to fit your head size and customizations and may be difficult to resale. Therefore, it is necessary to charge a 20% Re-stocking Fee for all custom units that are being returned. (Example: Wig cost $400 - Restocking fee would be $80).We CAN NOT waive the 20% Re-Stocking fee under any circumstance. No refunds will be issued.

In-Stock Units:

If you are returning an In-Stock unit, you will be charged a 20% restocking fee plus customer is responsible for return shipping. You may return the unit for an exchange of another In-Stock unit or a Custom unit as long as you meet all the terms above. We CAN NOT waive the 20% Re-stocking fee under any circumstance. No refunds will be issued.

GETTING HELP with Your Order:


If you are not clear on something or need help with ordering, please ask questions first prior to ordering. You can e-mail us or call our business office at 1-800-932-1779 Monday thru Friday from 8:30 am - 5 pm EST and speak to a Specialist.

Terms of Condition for Qualifying for Exchange or Store Credit:

If you get your wig and there is a problem, please notify us immediately within 72 hours upon receiving your unit and by Opening a Support Ticket. A support ticket is required in order to properly process your request. No Exceptions. If you meet the terms below, you will be issued a RMA Number (Return Merchandise Authorization) via the Support Ticket.

DO NOT ALTER the wig in any way - read below. If you meet the below terms, we will offer you an exchange or store credit. Store credits do not expire and can be used toward another wig purchase. 
If you receive your wig and you decide that you do not like the color, style, length, or texture that you ordered, as long as you meet and follow the terms and conditions in this policy, you can contact us regarding an exchange or in-store credit. The 20% Re-Stocking fee will apply as outlined below. We are NOT responsible for incorrect measurements, if you measure your head incorrectly and your unit is either too big or too small, etc., We do not issue refunds.

Our stylist will determine whether the unit can be repaired or needs to be remade. Repairs and remakes can take 6-8 weeks.

We CAN NOT accept returns on items that are not in their original condition and that have been altered in any way. All packaging, including wig caps, wig bag, wig label or tag, etc. must be returned with the unit.

NO EXCEPTIONS. We reserve the right to refuse an exchange if the terms in our return policy are not met. 
We do not accept Returns on wigs that have been altered NO EXCEPTIONS. This includes but is not limited to doing any of the following:

DO NOT Cut the Lace

DO NOT Tear or Rip the Lace

DO NOT Put Glue on the Unit

DO NOT Put products on the Unit

DO NOT Put any chemicals on the Unit

DO NOT dye the Unit

DO NOT attempt to correct the problem yourself prior to calling us

DO NOT Style or Cut the Hair of the Unit

DO NOT Perm the Unit

DO NOT WASH OR CONDITION the Unit

DO NOT WEAR the Unit

DO NOT destroy or lose original packaging including wig caps and wig bag. Units that are damaged by customer will not be accepted under our return policy.

If you do any of the above, we WILL NOT accept the return and this policy will not apply.NO EXCEPTIONS.

We DO NOT issue refunds. If you meet the terms of condition, you will receive an exchange or in-store credit.

Please note: Please be careful when applying and removing your unit and always follow the care instructions. We REQUIRE that you read these instructions first in its entirety prior to doing anything to your unit. We will not be responsible for units that are ripped, torn, or damaged by the customer after receipt. Units that are ripped or torn by the customer after receipt are not covered under this return policy.

We cannot waive the Re-stocking fee on exchanges or returns. So please make sure that you choose the specifications that best fit your own style and taste including but not limited to the hair color, hair texture, hair length etc. prior to finalizing your order.

Arranging for a Return or Exchange:

As stated above, all wigs or products must be returned in their original condition - no exceptions. (Read Terms and Conditions Above) 
The customer is responsible for the return shipping cost of the product or wig and the re-shipping of any exchanged wig. We advise you return the unit with Signature Delivery Confirmation and Insurance, as we will not be responsible for lost packages. 
The customer must obtain a Return Merchandise Authorization Number. Any merchandise returned without a (RMA) will not be accepted, no money will be refunded and we will not be responsible for return shipping for unauthorized packages. 
You must include $34.95 with your wig for re-shipping of the exchange or repair unit. 
Upon receipt of any wig, our stylist will determine if it should be replaced based on the terms and conditions outlined in this return policy.

Making Changes to Your Order:

The stylist begins your order within 24-48 hours of receipt of your payment. Therefore, any changes to your order MUST BE received no later than 48 hours from the time you place your order. Any changes submitted thereafter, will be subject to a $75 change fee to cover the cost of wasted materials.